Frequently Asked Questions
ARE YOUR SNEAKERS REAL? AUTHENTIC?
All of our items are legit checked by a trained team who have a process in which they mastered by experience within the sneaker industry. We have years of experience maintaining our authenticity when it comes to sneakers we buy, sell and trade.
WHAT HAPPENS IF MY SNEAKERS HAVE A DEFECT?
In the event you received an item with a defect or an issue - we will request that you submit photos of your item via email to delasolezinfo@gmail.com with order number and date or purchase. Our fulfillment team will reach out with the next steps that will include you sending item back to us. Upon receipt of returned item we will process full refund to original form of payment.
CAN I SIZE SWAP FOR A DIFFERENT SIZE?
We don't do size swaps online. Possibly in person at events! Come say hi!
WHAT PAYMENT METHODS DO YOU ACCEPT?
All forms of payment are accepted. We process payments online for Visa, Mastercard, American Express, ApplePay, GooglePay and PayPal.
HOW DO I TRACK MY ORDER?
With each processed order, you will immediately receive USPS tracking information to your email with your order confirmation. You can use that number to track every step of confirmed order.
CAN I EXCHANGE MY SNEAKER IF THEY DON"T FIT PROPERLY?
No, all sales are final. We do not process any returns, exchanges, or size swaps for any online order.
FOR MORE QUESTIONS REGARDING YOUR ORDER, EMAIL delasolezinfo@gmail.com